RETURNS/EXCHANGES:

Step 1: Before returning anything, you must first obtain a Return Merchandise Authorization (RMA) number. NO returns, of any type, will be accepted without an RMA number. Please have the following information on hand when calling for an RMA number: customer name, invoice number, serial number and the nature of the problem. It is important that the RMA number is clearly written on the outside of the shipping box. Packages received without an RMA number may not receive a credit and Customer will be responsible for any return or Warehouse Redirect ship charges.  All products to be returned must be returned within 7 days of receipt of your purchase, 100% complete, in resalable condition, and must include original packing material, manuals, blank warranty cards and other accessories provided by the manufacturer.

*UNAUTHORIZED RETURN NOTIFICATION* Customers will not be credited and will be charged shipping fees associated with unauthorized returns that have to be redirected to the appropriate warehouse. Orders that are refused without approval may not be refunded or subject to higher restocking fees. Customer will be responsible for any new shipping fees.

Step 2: If you paid for the purchase with a credit card, your account will be credited back the amount of the purchase once the product has been received and inspected. Credits may take up to 10 Business days to process. If you pay with a check or money order, allow 2-4 weeks to receive your refund check. Account credits must be used within 1 year of the issue date.

Step 3: On all product returns, you will be responsible for arranging the shipment of the product back to the appropriate Medi Pharm Limited warehouse. You may use any carrier of your choice. Please ensure that the package is traceable in case of loss during transit.

Step 4: If you are returning an item that is defective or shipped in error by Medi Pharm, we apologize for the inconvenience. We will email a label, schedule a pickup or reimburse you for the ship charges. We will choose whichever method is most convenient for you. For any other return, you are responsible for the original delivery costs and the return shipping expense.