TERMS AND CONDITIONS
PRICE AND PAYMENT
All prices are quoted in NZD (unless specified otherwise under the pricing schedule).
Contract Price after award shall be for the period of the contract duration.
Full prepayment is required by non-account holders.
For business account holders, full payment is to be made within 14 days after delivery. A late payment penalty of 8% will be applicable per month post invoice due date.
All bank charges relating to late payment will be passed onto the customer.
All goods and services remain the property of Medi Pharm Limited until full payment has been received.
For invoices outstanding and overdue for greater than 3 months, we reserve the right to recover costs by repossessing and selling any item from the customer’s facility.
Prices may be subject to any variation in the current exchange rate or customs duty. Freight costs are only estimated and are subject to change at the time of dispatch. Any variation in these rates will be advised.
Non-stocked items, ordered as an indent, may not be cancelled once ordered. A 100% restocking fee will apply.
The customer has responsibility for determining if item is suitable for their needs.
DELIVERY
As outlined under the terms and conditions of supply. These dates are tentative maximum timelines, and a more accurate timeline can be provided once a firm order has been placed with us.
Medi Pharm utilizes 3rd party courier companies to ship out our orders. This means that once the order has been handed over to the courier company, Medi Pharm is no longer liable for the goods or the condition they are received in. While we can provide tracking details for your shipment, once the shipment has left our warehouse, Medi Pharm has no control over the delivery times due to the variability in demand on the courier company.
WARRANTY
1 Years warranty for each item (unless specified otherwise) to be free of manufacturing defectives but excludes all wear & tear, willful damage or damage caused through accidents or natural disasters.
MANUALS & DOCUMENTATION & CONSUMABLES
Where applicable, an Operator and Service manual in ENGLISH shall be supplied.
RETURN & CREDIT POLICY
Customer satisfaction is our top priority. We want you to be completely satisfied with your purchase. If you need to return or exchange the item, please contact us within 7 days of receipt of your purchase. Items must be returned in new, unused and resalable condition, and in their original packaging. Return shipping costs will be at the customer’s expense. Some of our products are offered with free shipping, so please note if you return a product that has free shipping, our actual outbound shipping costs will be deducted from your refund. Returns will be inspected prior to issuing credit. Restocking fees may be waived if exchanging for another item of equal or greater value.
BY RETURN POLICY:
All products will be accepted by Medi Pharm for credit, exchange or repair, at Medi Pharm’s discretion within 14 days from the ship date.
TERMS & POLICIES:
For all prices and products: We reserve the right to adjust due to errors, computer glitches, changing market conditions, product discontinuation, or typographical errors in advertisements. Medi Pharm is not responsible for manufacturer price changes, which may occur at any time without notice.
Please keep all packing material and documentation if your equipment must be serviced or returned.
CANCELLING ORDERS:
Cancelled orders containing items that have been ordered into our warehouse from the manufacturer or vendor or have already been shipped will be subject to our standard return policy. Cancelled orders that have not been shipped may also be subject to restocking fees. Special Orders Items or Items Made Per Order may not be cancelled once the order is processed.
ACCEPTANCE OF BID
Should our bid be accepted, it is taken for granted that the customer acknowledges and accepts ALL our terms and conditions of supply.
Health and Safety
The products are for the sole intent of specified uses as stipulated on our website. Medi Pharm will not take responsibility if a product has been tried outside this scope and doesn’t provide intended results. Medi Pharm Limited is only the agent for the manufacturer thus will not take any bodily harm incurred due to overuse or misuse of medical equipment’s sold by us.
Healthcare Professional Disclaimer
The products listed on Medi Pharm website are provided by the manufacturer. All information regarding the products, descriptions and specifications intended exclusively for healthcare professionals and our customers. Please note that not all products are registered and approved for sale in every country. Any product that is listed on the Medi Pharm website is registered in New Zealand and will be available for purchase. If any product is out of stock or not available for purchase, we will make every effort to make it available as soon as possible. Please feel free to contact us If you have any questions regarding product availability, registration details, and any additional information.